Πολιτική αποστολής
Thank you for reviewing our Shipping Policy. At Cliphair, we’re committed to delivering your order quickly, securely, and with care. Below, you’ll find everything you need to know about our shipping options, delivery times, and how we handle your orders. Please note that all deliveries are subject to our Terms of Service, which include essential details about your order.
Dispatch and Order Processing
- Same-Day Dispatch: Orders with paid delivery which are placed on working days (Mon-Fri) are dispatched the same day. FREE delivery orders will be delivered within 3-5 working days. (Working days exclude weekends, public holidays, and bank holidays).
- Next Working Day Dispatch: Orders placed after 4:00 PM or on non-working days will be dispatched the next working day.
- Next Working Day delivery (by 10:30 AM): Orders placed before 3:00 PM will be dispatched the same day.
- Special Delivery Orders: Orders for Next Working Day Delivery for Saturday, Sunday and Monday deliveries can be placed until 4:00 PM.
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Key Requirements:
- Ensure that you provide accurate delivery details, including a complete and correct delivery address, for quick and efficient processing.
- It is recommended that your delivery address matches your billing address.
- All orders undergo a fraud risk assessment, and we may withhold the order or deliver it to your billing address if high fraud risk is identified.
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Communication:
- Include a valid email address for order confirmation and dispatch notifications.
- Providing a contact number is encouraged for efficient communication if needed.
- Location: All items are shipped from our warehouse in the United Kingdom. Please be aware that you are responsible for any charges, duties, or taxes imposed by your local customs or tax authorities.
Delivery Information
Estimated delivery times vary by service and region. Unexpected delays may occur due to customs or security checks. If your item is delayed, please contact us promptly.
United Kingdom
We use multiple couriers for UK deliveries. Available options:
Free Delivery
- FREE Delivery for a minimum order value of £30
- Service: Tracked Delivery
- Delivery Time: 3–5 working days for mainland UK (longer for remote areas).
Next Working Day Delivery
- Delivery Time: By end of the next working day (orders placed before 4:00 PM).
- Cost: £4.99
Note: A signature is not required upon delivery.
Next Working Day Delivery (Before 10:30 AM)
- Delivery Time: You will receive your order by 10:30 AM the Next Working Day (orders placed before 3:00 PM).
- Cost: £11.99
Note: We offer this service (Mon-Thu). A signature is not required upon delivery.
Saturday Guaranteed Delivery
- Delivery Time: Order before 4:00 PM Friday for guaranteed Saturday delivery.
- Cost: £8.99
Note: A signature is not required upon delivery.
Sunday Guaranteed Delivery
- Delivery Time: Order before 3:00 PM Saturday for guaranteed Sunday delivery.
- Cost: £5.99
Note: A signature is not required upon delivery.
Monday Guaranteed Delivery
- Delivery Time: Order before 3:00 PM Sunday for guaranteed Monday delivery.
- Cost: £7.99
Note: A signature is not required upon delivery.
Pickup at Nearby Shop
- Delivery Time: Order before 3:00 PM For next working day delivery.
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Cost: £3.99
Ireland/European Union (EU)
Available options:
Express Tracked
- Delivery Time: 1–2 working days (orders placed before 12:00 PM).
- Cost: £11.49
Note: A signature is not required, and Saturday deliveries are not available. Taxes paid by customers upon delivery.
Tracking: Provided via email, you can track your order through your courier’s website.
Economy Tracked
- Service: Economy International.
- Delivery Time: 4–7 working days.
- Cost: £25.00
Note: Inc all taxes and duties. Nothing to pay on delivery, nor is a signature required.
Australia, Canada, USA
Express Tracked
Delivery Time:
- USA/Canada: 1–2 working days.
- Australia: 3–4 working days.
Cost:
- USA/Canada: FREE if minimum order is £150.00, otherwise £9.99 for customers in USA and £12.99 for customers in Canada
- Australia: £14.99
Note: A signature is not required, and Saturday deliveries are not available.
Tracking: Provided via email, you can track your order through your courier’s website.
Rest of the World
If you’re an international customer located elsewhere, you can select from the following available delivery options:
Free Delivery
- Service: Express Tracked.
- Delivery Time: 3–4 working days.
Note: A signature is not required upon delivery.
Express Tracked
- Service: Offered on a quote basis. Contact our customer service team before placing your order for charges and estimated delivery times.
Tracking Your Order
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Use this number to stay updated on your delivery’s progress. Ensure your shipping address is correct at checkout. Cliphair cannot be held responsible for delays or lost items due to incorrect addresses.
Returns Information
We want you to love your Cliphair products and feel your most beautiful and confident self. However, if there’s an issue with your order, you can visit our Refund Policy for detailed instructions on how to request a refund.
Need Help?
If you have not received your item within the specified timeframe or have urgent enquiries regarding your order, please contact us:
- UK Customers: (0044) 3450 211 311
- Australia Customers (Toll-Free): 1-800-049-223
- Canada Customers (Toll-Free): 1-855-207-0165
- Other International Customers: (0044) 3450 211 311
Our office hours: 9:30 AM – 4:30 PM GMT (Monday to Friday)
Thank you for choosing Cliphair – your satisfaction is our priority! For further assistance, email us at customerservice@cliphair.co.uk and we’ll get back to you as soon as possible.