Palautuskäytäntö
Our Refund Policy
Our goal is to ensure your complete satisfaction with your purchase. However, if you are dissatisfied with your purchase, you can return the product for a refund or exchange within 60 days of the receipt.
Condition of Returned Items:
- Unworn, Unused, and Unaltered: The product must be in its original condition, which means it should not show any signs of wear, use, or modifications. This ensures that the item remains in a sellable state for others who may purchase it in the future.
- Odour-Free: Items returned must not carry any added scents or smells, such as perfume or deodorant. This helps maintain the product’s freshness and ensures a hygienic experience for other customers.
- Quality Inspection: Although images received via the Returns App gives us a visual representation of the item's condition, there are certain aspects that cannot be assessed through pictures alone.
For example, odours – such as those from perfume, smoke, or other scents—cannot be detected via an image. These factors are important because they impact the integrity and reusability of the product. To ensure that every return meets our standards and to maintain fairness for all our customers, every returned item undergoes a detailed and thorough examination by our quality control team upon its arrival.
How It Works
How To Request A Return Or Exchange
Returning an item to get a refund or swapping it over with something else is easy. Follow these steps for a seamless return experience!
Step 1: Request Return
Go on our Return & Exchange page and fill in the form.
Step 2: Take A Picture
Take 2-3 photographs of your items in the exact conditions they are being returned in.
Step 3: Wait For Our Team To Contact You
You will receive an email when your request has been sent, and another one when it’s been approved or rejected. This can take up to 2-3 working days.
Step 4: Print Your Shipping Label
If your request has been approved, you will receive an approval email which will include a link to your unique shipping label that you must generate and attach to your parcel. You can also take this generated shipping label to the Post Office who will then assist you further by printing off the shipping label.
Step 5: Return Approved: You’re All Set!
Once your request has been approved and your parcel has been scanned in our system, your refund process will be automatically initiated. You can sit back and relax!
Step 6: Exchanged Approved: Let Us Know About Your Choice…
If you have sent an exchange request and it’s been approved, don’t forget to contact our team to arrange a payment or refund in case there is a difference in price between your selected product and your returned item.
Why has my refund request been denied?
The reason why our team might reject your return or exchange request is usually due to the conditions of one or more of your items. This can be because of broken hygiene seals, visible signs of usage, alterations, product build-up, etc.
Visible signs of usage, alterations, and product build-up include:
- Hair dye
- If the hygiene bands have been removed from our Curly Hair Extensions
- Hair that has been worn, brushed, or styled
- Hair extensions set that are incomplete
- Hair that smells as a result of using products or improper storage
Other reasons why we may reject a return:
- The wrong item has been sent
- The return has been requested after 60 days
Will I be charged for returning my order?
If you are a UK-based customer, you will not be charged for returning an item. If you are a US-based customer, you can check our US website www.cliphair.com for further information. For customers elsewhere, we are unfortunately unable to cover the return cost, therefore you will be charged for shipment.